Pre-Order Policy
Customer support email: support@aidealoom.com
Thank you for shopping with Aidealoom. Some of our products may be available for purchase on a pre-order basis. Please review the following terms carefully before placing a pre-order.
By purchasing a product marked as “Pre-order”, you acknowledge and agree to the terms below.
1. What Is a Pre-Order?
A pre-order allows you to purchase an item before it is ready for immediate shipment.
Products available for pre-order will be clearly identified on the product page with a “Pre-order” label or button.
2. Estimated Shipping Time
Pre-order items are estimated to ship within 15 calendar days after the order is placed, unless a different estimated shipping date is stated on the product page.
Please note that the 15-day period refers to the time required for your order to be prepared and shipped from our facility.
Delivery/transit time begins after the order has been shipped and is not included in the 15-day pre-order processing period.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
3. Estimated Dates Are Subject to Change
Although we make every effort to ship pre-order items within the estimated timeframe, production, inventory, carrier, customs, or other unexpected circumstances may occasionally cause delays.
If we are unable to ship your order within the originally stated timeframe, we will contact you using the email address provided with your order and provide an updated estimated shipping date.
If a significant delay occurs, you may choose to continue waiting for the item or request cancellation of the affected pre-order item for a refund.
4. Payment for Pre-Orders
Unless otherwise stated on the product page or during checkout, payment for pre-order items is collected at the time the order is placed.
Your payment confirms your reservation of the pre-order item but does not mean that the item is ready for immediate shipment.
5. Orders Containing Pre-Order and In-Stock Items
If your order contains both in-stock items and pre-order items, the entire order may be held and shipped together once all items are ready.
This means that in-stock items included in the same order may not ship immediately.
If separate shipping is available for a particular order, additional shipping charges may apply.
6. Changes to Pre-Order Items
Once a pre-order has been placed, changes to the product, size, color, quantity, or other product options cannot always be guaranteed.
If you need to request a change, please contact us as soon as possible. We will do our best to accommodate your request before the order enters processing.
7. Pre-Order Cancellations
If you would like to cancel a pre-order before it has shipped, please contact us as soon as possible.
Cancellation requests are subject to the processing status of the order and may not be possible once the order has entered fulfillment or has already shipped.
If Aidealoom is unable to fulfill a pre-order, or if a shipment is delayed beyond the originally communicated timeframe, customers will be notified and provided with applicable cancellation or refund options.
8. Product Availability
Placing a pre-order reserves the item for you based on anticipated availability.
In rare circumstances, production or inventory changes may make an item unavailable after a pre-order has been accepted.
If we are unable to fulfill your pre-order, we will notify you and issue a refund for the unavailable item.
9. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Because pre-orders may ship at a later date, please contact us promptly if your shipping address changes before your order is fulfilled.
We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.
10. Returns and Exchanges
Once a pre-order item has been delivered, it is subject to our standard Return & Refund Policy, unless the product page specifically states otherwise.
Any exclusions or special conditions applicable to customized, personalized, final-sale, or other special products will be clearly stated where applicable.
11. Shipping Delays After Dispatch
After your order has been handed over to the shipping carrier, delivery times may vary depending on destination, carrier operations, customs processing, weather conditions, holidays, or other circumstances outside of Aidealoom's reasonable control.
The estimated pre-order timeframe applies only to the period before shipment and does not guarantee a specific delivery date.
12. Order Updates
Important updates regarding your pre-order will be sent to the email address associated with your order.
Please ensure that your contact information is accurate and check your email regularly for shipping or delay notifications.
13. Contact Us
If you have any questions about a pre-order, shipping timeframe, cancellation, or your order status, email Aidealoom customer support at support@aidealoom.com.
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.
14. Updates to These Terms
Aidealoom may update these Pre-Order Terms & Conditions from time to time.
The terms applicable to your purchase will be those displayed on our website at the time your pre-order is placed.