Shipping & Delivery Policy

Thank you for shopping with Aidealoom. This Shipping & Delivery Policy explains where we ship, how orders are processed, the delivery estimates and charges shown at checkout, tracking, customs, and delivery support.

SHIPPING DESTINATIONS

Aidealoom currently accepts and ships orders only to eligible delivery addresses within the United States. Availability for a specific address is confirmed at checkout.

ORDER PROCESSING

Orders are normally prepared within 1–3 business days, Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing time is the period before an order is handed to the carrier. During unusually high order volumes, processing may take longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

DELIVERY METHODS AND ESTIMATES

The delivery method, charge, and estimated delivery time displayed at checkout are the most current and controlling terms for your order.

  • Express Shipping: estimated delivery in 5–8 business days.
  • Standard Shipping and Free Shipping: estimated delivery in 6–12 business days.

Business days are Monday through Friday and exclude public holidays. Delivery estimates are not guarantees. Severe weather, carrier disruptions, customs processing, high shipping volumes, incorrect address information, or other circumstances outside our reasonable control may cause delays.

SHIPPING CHARGES

Shipping charges are calculated from the merchandise subtotal after discounts and before taxes:

  • Orders below $69 USD: Standard Shipping is $5.99 USD; Express Shipping is $15.98 USD.
  • Orders of $69 USD or more: Standard Shipping is free; Express Shipping is $5.99 USD.

The exact charge and delivery estimate are shown at checkout before payment. If a checkout rate differs from this page, the rate displayed at checkout controls.

FULFILLMENT AND CARRIERS

Orders are shipped from our fulfillment facilities in Asia and may be transported by YunExpress or another qualified logistics partner. Final delivery in the United States may be completed by USPS or another local carrier. The available tracking information will identify the carrier when provided.

Depending on inventory availability, items from the same order may be shipped separately. Customers are not charged additional standard shipping fees solely because an order is divided into multiple shipments.

TAXES, CUSTOMS, AND IMPORT FEES

Applicable U.S. sales tax collected by Aidealoom is displayed at checkout. Internationally fulfilled shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by authorities or carriers. Unless expressly included at checkout, these third-party charges are the customer’s responsibility to the extent permitted by applicable law.

ORDER TRACKING

After your order ships, we will send a shipping confirmation email with a tracking number, when available. Please allow 24–72 hours for the carrier’s tracking system to update. Separate packages may have separate tracking numbers.

ADDRESS CHANGES

Please review your name, street address, apartment or unit number, city, state, ZIP code, telephone number, and email address before placing your order. If you notice an error, contact support@aidealoom.com immediately. We can make a reasonable effort to update the address only before processing begins; changes cannot be guaranteed once processing, packing, or shipment has started.

DELIVERY DELAYS OR LOST PACKAGES

If an order has not arrived by the end of the delivery estimate shown at checkout, or tracking has not updated for an extended period, contact support@aidealoom.com with your order number, checkout email, tracking number, and a brief description of the issue. We will work with the carrier or logistics partner to investigate and provide an appropriate resolution under our applicable policies.

DELIVERED BUT NOT RECEIVED

If tracking shows delivery but you cannot locate the package, confirm the shipping address, check secure delivery locations, ask household members or building management, and contact the final delivery carrier. If the package remains missing, contact us as soon as possible so we can assist with a carrier investigation.

RETURNS

Returns and refunds are handled under our Returns & Refund Policy.

CONTACT INFORMATION

Brand: Aidealoom
Operated by: HONG KONG SAIYU TECHNOLOGY CO., LIMITED
Email: support@aidealoom.com
Phone: +852 3526 0588

Business Address:
Nos. 57-59 Au Pui Wan Street
Flat 1409, K03, 14/F, Leader Industrial Centre, Fo Tan
Sha Tin, New Territories 999077
Hong Kong

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Hong Kong Time (GMT+8)
Support language: English
Email inquiries are typically answered within 24 business hours.