How can we help?

We currently ship only to eligible delivery addresses within the United States. Availability for a specific address is confirmed at checkout.

Please contact support@aidealoom.com within 7 days of delivery and include your order number and clear photos of the issue. We will review the information and provide an appropriate solution under our Returns & Refund Policy.

After an approved return is received and inspected, refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund. If you have not received it after 15 business days, contact support@aidealoom.com.

Enter your discount code or gift card code in the designated field at checkout, then select Apply before payment. The eligibility, expiration date, product restrictions, and minimum-purchase conditions shown with the offer apply. Unless checkout expressly allows codes to be combined, only one discount code may be used per order. Gift card balances may be used with an eligible discount when checkout permits.

Once your order ships, we will email you the available tracking number. Please allow 24–72 hours for tracking to appear or update in the carrier’s system. The delivery estimate shown at checkout is the most current estimate for your order. If you have not received a shipping confirmation after the stated processing period, tracking has not updated for an extended period, or the order is past its checkout estimate, email support@aidealoom.com with your order number.

Please contact support@aidealoom.com as soon as possible and include your order number. If the order has not entered processing or shipped, we will make a reasonable effort to cancel it. Once an order has been packed or shipped, cancellation may no longer be possible; after delivery, you may request a return under our Returns & Refund Policy.

Eligible items may be returned within 30 days of delivery. Customers are responsible for return shipping costs, and there is no restocking fee. Please see our Return & Refund Policy for full eligibility and return instructions.

Email support@aidealoom.com within 12 hours of placing the order and include your order number and requested change. We will make a reasonable effort to update the shipping address, size, or color before processing begins, but changes cannot be guaranteed. Once an order has entered processing, been packed, or shipped, an address, size, or color change may no longer be possible.