Contact Us
Contact Aidealoom
We are happy to help with questions about orders, shipping, returns, sizing, and products.
CUSTOMER SUPPORT
Email: support@aidealoom.com
Phone: +852 9132 5128
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Hong Kong Time (GMT+8)
Support language: English
Email inquiries are typically answered within 24 business hours.
ORDER SUPPORT
For faster assistance, please include your order number, the email address used at checkout, a brief description of the issue, and relevant photos when your question concerns a damaged or incorrect item.
HELPFUL LINKS
U.S. OPERATIONAL / RETURN WAREHOUSE ADDRESS
Journey
4290 E Brickell St., Unit B
Ontario, CA 91761
United States
Phone: +1 (626) 702-0269
This is Aidealoom’s U.S. operational return/warehouse address and is not a retail location. Customers must contact support@aidealoom.com and receive written return authorization before sending a return.