Refund policy

Last updated: August 19, 2026

At Aidealoom, we want you to be satisfied with your purchase. If you are not happy with your order, please review the terms below and contact us for assistance.

Returns and exchanges

We accept return or exchange requests made within 30 days after the order is delivered.

To be eligible for a return, the item must be:

• Unworn, unused, and unwashed;
• In its original condition;
• Returned with all original tags attached; and
• Returned in the original packaging whenever possible.

You will also need your order confirmation or other proof of purchase.

To request a return, email support@aidealoom.com. If your request is approved, we will send return instructions and the applicable return address by email. Items sent back without prior authorization will not be accepted.

Non-returnable items

The following items cannot be returned unless they are defective, damaged, or incorrect:

• Final-sale or clearance items;
• Gift cards;
• Personalized or customized products; and
• Intimate apparel or other hygiene-sensitive items, where applicable.

Please contact us before sending an item back if you are unsure whether it is eligible for return.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged or defective, or if you receive the wrong product, contact us within 7 days after delivery.

Include your order number and clear photos of the item and shipping packaging. We will review the issue and provide a replacement, refund, or another appropriate solution.

Return shipping

Unless the return results from our error, such as a wrong or defective item, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. Returns and exchanges can only be processed in the country or region where the original purchase was made.

Exchanges

The fastest way to receive a different item is to return the original item after approval and place a new order separately.

Refunds

After we receive and inspect a returned item, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card provider may require additional time to post the refund.

If an approved refund has not appeared within 15 business days, contact support@aidealoom.com.

Contact

For questions about returns, exchanges, or refunds, email support@aidealoom.com.