Refund policy

Return & Refund Policy

This Return & Refund Policy explains how returns, exchanges, and refunds are handled for orders placed through Aidealoom.

Return window

You may request a return within 30 days after delivery. To be eligible, items must be unworn, unused, unwashed, with tags, and in their original packaging. Please keep proof of postage until your return is confirmed as received.

How to start a return

  1. Email support@aidealoom.com before sending any item. Include your order number, the item(s) you wish to return, and the reason for the request. If an item is damaged, defective, or incorrect, include clear photos.
  2. We will review your request and confirm whether it is eligible. If approved, we will send you written return authorization and the current return instructions, including the return destination.
  3. Follow the instructions provided by our support team, securely package the item, and include your order number inside the package. Do not send a return before receiving authorization.
  4. Use a trackable shipping service and keep the postage receipt and tracking information until the return is completed.
  5. After the return is received and inspected, we will notify you of the outcome and process any approved refund.

Return shipping, fees, and duties

For a normal change-of-mind return, the customer is responsible for the actual return shipping cost. Original shipping charges are non-refundable unless the return is caused by our error.

If an item is damaged, defective, or incorrect because of Aidealoom, contact us within 7 days after delivery with your order number and photos. We will review the issue and provide a prepaid return label or another reasonable return solution where appropriate.

There is no restocking fee for an approved, eligible return.

Non-returnable items

Unless required by applicable law, final-sale or clearance items, gift cards, customized or personalized items, and items that cannot be resold for hygiene reasons are not eligible for return unless they are damaged, defective, or incorrect.

Exchanges

The quickest way to obtain a different size, color, or item is to return the original item following this policy and place a new order after the return is accepted. If we sent an incorrect item, contact us first so we can provide the appropriate resolution.

Refunds

We will inspect the returned item after receipt. If the return is approved, a full refund of the eligible returned item's purchase price will be issued to the original payment method within 5-10 business days. Your bank or card issuer may require additional time to post the refund. If you have not received a confirmed refund after 15 business days, contact support@aidealoom.com.

Cancellations

Contact support@aidealoom.com immediately if you need to cancel an order. We can cancel an order only before fulfillment has begun and cannot guarantee cancellation once processing or shipping has started.

Consumer rights

Nothing in this policy limits rights that cannot be waived under applicable consumer-protection law.

Contact and business information

Customer service email: support@aidealoom.com
Customer service phone: +852 3526 0588

Aidealoom is operated by HONG KONG SAIYU TECHNOLOGY CO., LIMITED.
Business address:
Nos. 57-59 Au Pui Wan Street
Flat 1409, K03, 14/F, Leader Industrial Centre, Fo Tan
Sha Tin, New Territories 999077
Hong Kong

 

U.S. Return Warehouse Address

For approved U.S. returns, send the package only after receiving written return authorization from our support team to:

Journey
4290 E Brickell St., Unit B
Ontario, CA 91761
United States
Phone: +1 (626) 702-0269

This is our U.S. operational return/warehouse address and is not a retail location. Returns sent without prior authorization may be refused or delayed.